Last updated August 14, 2026
Privacy Policy
This policy explains how Express Lumper Solutions Ltd. (“Express Lumpers”, “we”, “us”) collects, uses, and shares information when you use:
- the El Workforce Staff mobile app (iOS and Android, package
com.elworkforce.staff) - the EL Workforce web app at app.expresslumpers.com
- the public support form and other public pages on that site
It replaces the generic website policy for these products. The marketing site at expresslumpers.com may collect additional information described there.
Who we are
Express Lumper Solutions Ltd. operates workforce and warehouse labor services. You can reach us at [email protected] or +1 833-652-4084.
Offices:
- Headquarters: 9850 King George Blvd Suite 300, Surrey, BC V3T 4Y3, Canada
- 1655 Dupont St., Suite 101, Toronto, ON M6P 3T1, Canada
- 6815 8 St NE Suite 290, Calgary, AB T2E 7H7, Canada
- 1111 Bd Dr.-Frederik-Philips Suite 600, Saint-Laurent, QC H4M 2X6, Canada
- 707 S. Grady Way, Suite 600, Renton, WA 98057, United States
Information we collect
Account and profile
When an administrator creates or you update a staff or web account, we store your name, work email, phone number, role, region, and optional profile photo. We do not offer public self-registration for the staff app.
Authentication
We use passwordless sign-in:
- magic links sent to your work email
- one-time codes (OTP) for the staff app
- passkeys (WebAuthn), where enabled
- optional Google sign-in for the web app
Session tokens are stored in an HTTP-only cookie on the web app and in the device’s secure storage (SecureStore) on the staff app. We may also store a device push token so we can send job and chat notifications.
Location
The staff app requests precise location when you punch in or punch out. We use GPS to confirm you are near the job site. Location is collected only for that check — we do not continuously track you in the background for advertising.
Photos and media
With your permission, the staff app can use the camera or photo library for job photos, damage reports, profile photos, and custom field images. Images you upload become part of the job or staff record and are visible to authorized Express Lumpers operators and, where relevant, the client for that job.
Work activity
To run warehouse jobs we store:
- job assignments, confirmations, and rejections
- time punches and wait-time records
- container specifications and other job field data
- signatures you provide to confirm work
- in-app chat messages with dispatch or teammates
- training records, documents, and work-eligibility files an administrator uploads for you
Device and app information
We receive app version, operating system, and a push notification token so we can deliver alerts and require a minimum app version when needed.
Support form
If you submit the public support form, we collect your name, email address, topic, and message so we can reply. We also see the IP address used to submit the form in order to rate-limit abuse.
How we use information
- Operate scheduling, punch, payroll, and job documentation
- Verify you are authorized and on site when required
- Send transactional email and push notifications about jobs, chat, and account access
- Respond to support requests
- Keep the service secure and prevent abuse
- Meet legal, payroll, and client reporting obligations
We do not sell your personal information and we do not use it for third-party advertising.
Who we share information with
We share data only as needed to run the service:
- Cloudflare — hosting, API, and related infrastructure
- SendGrid — transactional email (magic links, OTP, notifications, support)
- Google — optional web sign-in, maps used around job sites, and Firebase Cloud Messaging for Android push
- Expo — push notification delivery for the staff app
- Clients and internal operators — job photos, punches, signatures, and related work records for the jobs you are assigned
We may also disclose information if required by law or to protect the safety of people or the service.
How long we keep information
Account, job, punch, payroll, and document records are kept for as long as needed to operate the business and meet employment, tax, and contractual retention requirements. Support submissions are kept long enough to resolve the request. You can ask us to delete or correct data that we are not required to retain.
Your rights
Depending on where you live (including Canada and the United States), you may request access to, correction of, or deletion of personal information we hold about you. Staff users can update some profile details in the app or web account. For other requests, email [email protected].
We may need to keep records we are obliged to hold for administrative, legal, payroll, or security purposes.
Children
El Workforce Staff and the EL Workforce web app are for authorized adult workers and operators. They are not directed at children under 13, and we do not knowingly collect information from children.
Security
We use HTTPS, access-controlled accounts, and device secure storage for session tokens. No method of transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately.
Changes
We may update this policy as the products change. The “Last updated” date at the top will change when we do. Continued use of the apps after an update means you accept the revised policy.
Contact
Express Lumper Solutions Ltd.
9850 King George Blvd Suite 300
Surrey, BC V3T 4Y3, Canada
[email protected]
+1 833-652-4084